Privacy Policy

At Platinum Business Pathways (referred to as “we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

By engaging with our services or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

Privacy Policy

1. Information We Collect

We collect various types of personal information, including:

  • Personal Identification Information: Your name, email address, phone number, billing address, and payment details.

  • Business Information: Business name, type, size, and related data necessary for service provision.

  • Communication Data: Messages and correspondence via email, chat, or other communication channels.

  • Usage Data: Information about how you interact with our website and services, including cookies and tracking technologies.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services, ensuring we meet your needs.

  • To process payments and manage billing.

  • To communicate with you regarding your account, services, or business inquiries.

  • To enhance your experience on our website through personalized content and recommendations.

  • To send you marketing communications (you can opt-out at any time).

  • To comply with legal obligations and resolve any disputes.

3. Third-Party Sharing

We may share your personal data with trusted third-party service providers who assist in delivering our services. These include, but are not limited to:

  • Payment Processors (e.g., Stripe, PayPal) for processing transactions.

  • Service Providers (e.g., Zoom, Dubsado, Karbon, and other tools) that support the services we offer.

  • Legal and Regulatory Authorities to comply with applicable laws and regulations.

We ensure that these third parties comply with relevant data protection laws and handle your personal data securely.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, track website traffic, and personalize content. You can control cookie settings through your browser preferences or opt-out of tracking technologies as described in our Cookie Policy.

5. Data Protection and Compliance with Laws

Platinum Business Pathways is committed to ensuring your personal information is handled in accordance with applicable data protection laws, including:

  • The Privacy Act 1988 (Cth) (Australia).

  • The General Data Protection Regulation (GDPR) (European Union), where applicable.

  • We conduct regular Privacy Impact Assessments (PIAs) to ensure compliance with these laws and protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After this period, your data will be securely deleted or anonymized.

7. Your Rights and Control Over Your Data

You have the following rights in relation to your personal information:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections or updates to your personal data if it’s inaccurate.

  • Deletion: Request the deletion of your personal data, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications by following the unsubscribe link or contacting us directly.

  • Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

  • Object to Processing: Request that we stop processing your personal data under certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

We may use your personal data to send you promotional and marketing communications, including updates on services, offers, and events. You can opt-out of receiving these communications at any time by using the “unsubscribe” option in our emails or by contacting us directly.

We retain marketing information for as long as necessary to provide relevant communication and promotions, after which it will be deleted or anonymized.

9. Data Breach Notification

In the unlikely event of a data breach, we will notify you as soon as possible and within the legally required timeframe. We will provide you with information about the nature of the breach, the steps we are taking to address it, and any actions you may need to take.

10. International Data Transfers

Your personal data may be transferred to and stored in countries outside of Australia, including countries within the European Union or the United States. We take necessary steps to ensure that such transfers are carried out in compliance with applicable data protection laws and that your data is protected to the highest standards.

11. User Consent

By using our website or engaging with our services, you consent to the collection and processing of your personal data as outlined in this Privacy Policy. If we wish to use your data for purposes other than those stated, we will seek your explicit consent.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect or process data from children. If we become aware of any data collected from a child under the age of 16, we will take immediate steps to delete that information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you by updating the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

Email
hello@platinumpathways.com.au

Phone
0451 534 373